Order & Shipping Information
You will receive an email confirmation once your order has been successfully placed. Your order confirmation will be sent to the email address provided during the checkout process and will include your order number and shipping method. Please make sure your shipping address entered during the checkout process is correct as we are unable to redirect goods once they are en route to you. We are not responsible for packages shipped to an incorrectly provided address, but can suggest you contact your local USPS office or visit usps.com to intercept/or locate the package.
Orders can take up to 3 – 4 business days to be processed and shipped from the date the order was placed, unless otherwise noted in the case of backordered items or pre-orders. Please note, Eighth Flower Cannatea business days for outgoing shipments are Monday – Friday, and exclude weekends or holidays within the United States. If an order is placed after 12pm on Friday, the order will be fulfilled the following week on Monday. Once your order is prepared for shipment you will receive a shipping confirmation email with your USPS tracking information.
Where and How We Ship
We currently ship to U.S. addresses including Alaska, Hawaii, and U.S. Territories such as Puerto Rico and the U.S. Virgin Islands. We do not ship to APO/FPO or international addresses outside of the U.S.
We ship via USPS First Class mail which generally takes 3-5 business days to arrive at your door from the date the order is shipped from our fulfillment center. However, USPS has stated they do not guarantee their ship times and, at times, the projected 3-5 business days for delivery of USPS First Class packages may take longer depending on where you live.
Refund/Return Policy
Due to the nature of our products, returns and/or exchanges are not accepted for edible products. Returns and/or exchanges are accepted for teaware products. However, if you’re unhappy with your order please reach out using our contact page or email 8thflower.cannatea@gmail.com within 14 days of your order date and we’ll do our best to make sure you’re happy. After 14 days, all sales are final.